We are looking for talented, team-oriented Customer Care Coordinators who thrive in a fast-paced, long sales cycle environment. You must be comfortable with the technical nature of our products and have experience in the building products/construction industry.
Structureworks sells pergolas and other outdoor structures designed and manufactured at our Fredericksburg, VA factory. This position works in a customer service and sales capacity to help our team design projects and support our customers. You will work with contractors and design professionals across North America to find the best product and design for their residential and commercial projects.
The Details
Position Type
Full Time, Permanent
Schedule
Monday - Friday 8:00AM - 5:00PM
Compensation
$55,000+
Experience Level
Four or more years performing the responsibilities listed below
Authorization
Legally authorized to work in the US
Education
Bachelor's degree in business, marketing, or construction management
Responsibilities
- Lead Intake - find out what a lead needs & if we can help them
- Customer Support - assist with order updates & questions
- Sales Order Management - review & process sales orders
- Helpdesk Ticket Intake & Management - assist customers with issues & warranty claims
- Contribute to building a positive & connected Sales team made up of office & remote employees
Requirements
- Strong phone presence & experience making dozens of calls per day
- Experience working with CRM (such as Salesforce or Odoo)
- Excellent verbal & written communications skills
- Ability to speak professionally & with confidence about building products and construction techniques
- Ability to multitask, prioritize, & manage time effectively in our dynamic, entrepreneurial work environment
Why Structureworks?
See what you will be making!
What We Offer
401k
with contribution
Insurance
Health/Dental/Vision
Paid Time Off
12.5 days & 8 Holidays
Education
Tuition reimbursement
Parental Leave
New baby or Adoption